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Help Center Updated October 2026

Frequently Asked Questions

Everything you need to know about how Veyra reads your palm, calculates your natal sky, and protects your privacy.

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Palm & Chart MethodHow does Veyra combine palm reading and astrology?

Veyra maps two independent sources and keeps them visibly separate in your reading. First, computer vision traces the primary creases, morphology, and micro-signs of your palm across three verification passes. Second, astronomical ephemeris calculations place the Sun, Moon, planets, and houses for the exact moment and horizon of your birth. Your final report shows which insights come from your hand, which come from your natal chart, and where the two echo one another.

Privacy & PhotosIs my palm photo stored on your servers?

No. Your palm photograph is processed once in real time via the Google Gemini API solely to generate your reading and is never permanently stored in any Veyra database, sold to third parties, or used to train public AI models. Once your session ends, the image is released.

Birth Chart AccuracyWhat happens if I don’t know my exact birth time?

Simply check “I don’t know my birth time” during onboarding. Unlike generic horoscope apps that silently invent a noon birth time, Veyra still calculates your planetary sign placements (Sun, Moon, Mercury, Venus, Mars, etc.) while honestly omitting your Rising sign (Ascendant) and house cusps so nothing is fabricated.

Palm CaptureWhich hand should I scan—left or right?

Traditional palmistry reads your dominant (most-used) hand as your active, evolving life path and present expression, while the non-dominant hand reflects inherited temperament. During onboarding, Veyra asks which hand you use most and guides you to scan that palm.

Palm CaptureWhy does the camera ask me to turn on the flash and hold still for 3 seconds?

Fine palm creases (Heart, Head, Life, Fate lines, and micro-signs) require directional contrast. Using your phone’s rear camera with the flash enabled illuminates shallow lines, and our 3-second auto-capture samples multiple frames to automatically select the sharpest, blur-free photograph.

Purpose & BoundariesCan Veyra predict my future or give medical, legal, or financial decisions?

No. Veyra is designed strictly as reflective entertainment and self-inquiry for adults (18+). It does not make deterministic predictions and must never be used as a substitute for professional medical, psychological, legal, or financial advice.

Still have a question?

Reach our team anytime at support@veyra.app or review our Privacy Policy and Terms & Disclaimer.

Veyra© 2026 Veyra · Reflective entertainment · Adults 18+
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